D2C Media, Dealer Inspire, 360 Agency and Edealer have been certified.

All of the Certified Website Platform Providers are also Certified Digital Advertising Providers. VW Dealer Digital has also certified 4 industry-leading digital advertising providers to give dealers greater choice. Dealers can choose a different Certified Advertising Provider than their Certified Website provider.

There are no long-term contracts in the VW Dealer Digital Program. The contract period for all programs and services is month-to-month to provide flexibility. If a dealer migrates to a different certified provider, they will maintain the dedicated digital consultant support and reporting through VW Dealer Digital.

All dealers are required to have a certified website. If in the future you cancel your certified website provider, you must choose a new certified website provider to replace it with. However, all other VW Dealer Digital programs have no long-term contracts, and will be billed directly to a dealer's parts statement. Products cancelled on or before the 10th of the month will be billed through the end of the month. Products cancelled after the 10th of the month will be billed through the end of the following month. Please submit any specific billing concerns to  info@vwdealerdigital.ca.

All Certified Website Platform Providers include information about their programs and product offerings via the "Learn More" pages on the enrollment site. As new providers are added to the program, we will hold webinars to demo their product and take live questions. Finally, the Volkswagen Digital Consultants (VDCs) are available to offer unbiased program information or connect you with providers to learn more.

A new Dig Ad or Provider switch must have a EULA attached to it. If you are upgrading or downgrading your current package with the same provider a new signature is not required. Shift Digital must be contacted about the Provider switch to ensure correct billing is set-up.

Yes. if interested, please reach out to your Volkswagen Digital Consultant (VDC) to discuss transition requirements and eligibility. In many cases the VDC will be able to transition legacy relationships seamlessly.

Dealers are responsible for managing any cancellations for services outside of the VW Dealer Digital Program.

VW Dealer Digital has a library of approved assets that meet all Certified Website requirements and dealers can access available creative through VW Kreativ. Additionally, your VDC will be able to assist with simple website content updates (updating certain specials, web tiles, building pages, etc.). If you require additional creative and/or custom content, there will be additional paid options for creative support.

Volkswagen Insight is a dashboard that displays analytics on website performance and virtual benchmarking. Volkswagen Insight shows consistency among the website providers, compares performance and is a source of knowledge with access to best practice recommendations and toolkits. Access to Volkswagen Insight is available through VW Hub. If you have any questions about how to navigate Volkswagen Insight, please reach out to your VDC.

Contact the VDC Support Team at  info@vwdealerdigital.ca or  833-646-0299.